File preparation and set up.
Setup kick-off tasks.
Hand over the file to the case handler.
CONTINUOUS FILE SUPPORT
Review the case/file and establish if any info is missing.
Case handler check-in to determine requirements.
Liaise with all other parties to ensure the case remains on track.
MEDICAL INVESTIGATION SUPPORT
Review and establish medical examination requirements.
Confirm appointment attendance.
Obtain medical documentation and reports in a timeous manner.
Liaise with third parties to arrange payouts.
Follow-up on outstanding monies.
Inform the team once the funds are successfully received.