Back-office Support
INSURANCE TEAMS AND LAW FIRMS
Our team members have 20+ years of combined experience assisting case handlers and solicitors within the legal and insurance services industries.
Whatever your industry, we can support you!
More Details
WORK INTAKE
File preparation and set up.
Setup kick-off tasks.
Hand over the file to the case handler.
CONTINUOUS FILE SUPPORT
Review the case/file and establish if any info is missing.
Case handler check-in to determine requirements.
Liaise with all other parties to ensure the case remains on track.
MEDICAL INVESTIGATION SUPPORT
Review and establish medical examination requirements.
Confirm appointment attendance.
Obtain medical documentation and reports in a timeous manner.
SETTLEMENT SUPPORT
Liaise with third parties to arrange payouts.
Follow-up on outstanding monies.
Inform the team once the funds are successfully received.
Close file.